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Global, Omnichannel, 24x7x365 Technical Support Services

Surabhi specializes in enhancing your technical support services to reduce expenses and boost efficiency. Our approach extends beyond standard KPIs, focusing on accurate diagnosis and resolution of technology and software challenges promptly and effectively. This strategy not only minimizes costs but also contributes to customer loyalty and elevates the overall customer experience.

Our Deliverables

Boost IT efficiency

  • Complete standard operating procedures (SOP)

  • Detailed System Architectures & Network Layouts

  • Change Control, Configuration Mgmt. database.

24/7/365 Omnichannel support

  • Voice, live chat, omnichannel

  • Onshore, nearshore, offshore, work-from-home

  • Inbound and outbound tech support outsourcing services

  • Anytime, anywhere, 24x7x365 global support

User friendly Self-service KB

  • Cost-effective self-service Knowledge base content

  • User manuals, FAQs

  • Step-by-step Digital training materials

  • CSAT improvement plans based on surveys and assessments.

Comprehensive lifecycle Service

  • Activations, installs and repairs

  • Account management and warranty

  • Remote, dispatch and field support

  • Tiers 1 to 3 resolution for electronics, mobile devices, computers, SaaS products and custom software

Adherence to Quality, Industry Standards, Compliance & Integrity

  • ISO 9001-proved quality management.

  • ISO 27001-certified security management 

  • HIPAA governed regulatory standards

  • Payment Card Industry Data Security Standard (PCI DSS).

  • .... and many others

Guiding optimal technology choices

  • Strategy for Infrastructure enhancement

  • Harnessing customer data for predictive insights and continuous improvement.

  • Identify and streamline technical backlogs to enhance operations and elevate your brand experience.

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